Call Centre Wine Consultant

Rosendal Vacancy

Rosendal Wines is a boutique winery with it's head office in the heart of the Mother City. We craft consistent, award-winning wines that are only available to our private clientele, their referrals and online.

This luxury brand is in the process of improving its sales ability and increasing its footprint. If you are target driven with a social personality (and love chatting to folk on the phone), we want to meet you! (Of course, we'd like you to love great wine too!)
We are seeking qualified candidates, with previous wine sales experience, to join our team of Call Centre Staff in our Cape Town CBD based call centre. Successful candidates, capable of building a database of loyal customers, has an earning potential of up to R300,000 annually (basic salary, tier bonus, incentive and commission).
Main Job Tasks and Responsibilities 
  • Wine sales 
  • Build and maintain a customer database 
  • Generate and qualify leads 
  • Source and develop client referrals 
  • Make sales calls to new and existing clients 
  • Ensure customer service satisfaction
  • Maintain good client relationships
  • Follow up on sales activity 
  • Contribute to team efforts in accomplishing organisational goals
    Key Competencies
    • Excellent telephone skills 
    • Excellent communication ability (verbal and written)
    • Ability to work under pressure and meet deadlines
    • Goal-driven
    • Planning and strategising skills
    • Be persuasive
    • Adaptability
    • Negotiation skills
    • Resilience and tenacity
    • Be able to work in a fast-paced call center environment
    • Previous call center experience or proven wine knowledge
    • Contactable references
    If you haven't heard from us within 2 weeks, please consider your application unsuccessful.
    Email CV and cover letter to